Terms of Use Agreement
Terms and Conditions
- 1. General
These Terms of Use outline your use of the website “injuryfreedom.co.uk” and its sub-domains, folders, and sub-folders (collectively referred to as the “Website”, “Us” or “We”). These terms include the Terms and Conditions of Purchase for Musculoskeletal Therapy Services (in case of inconsistencies with the Terms of Use, the relevant provisions in the Terms and Conditions of Purchase for Musculoskeletal Therapy Services prevail), Privacy Policy, and Cookie Policy.
- 2. Consent
Upon accessing any part of the Website or submitting data online to Us, you agree to adhere to and be bound by these Terms of Use. If you do not fully agree with these terms, please refrain from using the Website or providing your information to Us.
Regularly review these Terms of Use, as We may make changes at our discretion without notice. The last update to these Terms of Use occurred on 7 February 2024.
- 3. Definitions
In these Terms of Use, capitalised words bear the following meanings unless specified otherwise:
– “Business Days” denote any day other than Saturday, Sunday, or a UK-declared public holiday.
– “Free content” encompasses text, graphics, images, video, sound, and other data displayed on or accessible from the Website without charge.
– “Qualified Healthcare Professional” signifies a duly qualified musculoskeletal practitioner such as a Sports Therapist or Physiotherapist.
- 4. Purpose and Nature of Our Free Content
Our free content serves as general information only and is not a substitute for professional medical diagnosis or treatment. For health-related inquiries or concerns about any medical condition, it is crucial to consult a Qualified Healthcare Professional. While we have exercised reasonable care and skill in creating the content on this Website and associated social media platforms, we provide no warranty regarding the accuracy or applicability of the information and cannot be held liable for errors, omissions, or your use of the free content.
We strive to offer current free content based on the latest research and clinical practices as of the initial publication date. Although we attempt to update older posts with new information, we do not guarantee their currency.
- 5. Our Legal Relationship with You
Providing free content on the Website and associated social media platforms does not establish any duty of care toward you or any third party. Your use of the free content does not create a practitioner-client relationship between you and Us.
- 6. Use of Information on this Website
You are not permitted to copy or reproduce any free content without Our written permission. If granted, this permission is subject to specified conditions. In the event of approval, you receive a non-exclusive, revocable license to copy and reproduce free content for personal or commercial use, under the conditions that you include a link back to the home page of this Website (https://injuryfreedom.co.uk) and display the domain name (injuryfreedom.co.uk) when reproducing posts on the World Wide Web.
- 7. Ownership of Third-Party Intellectual Property
It is important to be aware that we have obtained licenses to utilise specific trademarks, images, and similar content featured on this Website. The intellectual property rights associated with these trademarks, images, and similar content belong to third parties, and we are unable to grant you permission to copy or reproduce them. If you seek to copy or reproduce such content, please reach out to us, and we will make an effort to direct you to the appropriate owner who may assist you.
- 8. Unauthorised Use and Security Measures
Your use of this Website must be in good faith and for legitimate personal purposes unless otherwise agreed. Specifically, you must refrain from:
– Interrupting or attempting to interrupt the operation of this Website.
– Altering or attempting to alter any free content.
– Gaining access or attempting to gain access to private data, personal information, or software code stored on the servers used by this Website.
– Attempting to harm Our reputation and/or commercial interests.
We retain the right to limit or deny your access to this Website or your ability to make comments if, in our judgment, you violate these Terms of Use. Your IP address will be collected and stored for enforcing these Terms of Use. Unauthorised interruption or alteration may result in criminal prosecution and/or civil action.
- 9. Links from this Website
This Website may include links to other websites beyond our control. We are not responsible for the content on those websites and cannot guarantee its accuracy. Accessing those websites is at your own risk.
- 10. Advertisements
Third-party advertisements may be present on this Website. We make no assurances or warranties (expressed or implied) about the accuracy, completeness, or reliability of any advertisement provided by third parties. Unless explicitly stated, we do not endorse any product or service advertised on this Website.
- 11. Non-Waiver
No term or provision in these Terms of Use, or in any document integrated herein, shall be considered waived, and no breach excused, unless such waiver or consent is in writing and duly signed by Us.
- 12. Governing Law
These Terms of Use, along with all the incorporated documents, are governed by and construed in accordance with English Law. You agree to submit to the exclusive jurisdiction of the English courts.
If any portion of this notice and disclaimer is deemed unlawful, void, or unenforceable for any reason, that part shall be considered separable from the whole and shall not impact the validity and enforceability of the remaining parts.
Terms of Purchase
- 1. General
These Terms of Purchase outline the conditions governing the acquisition of our Musculoskeletal Therapy Services, as advertised on the website “injuryfreedom.co.uk” and its sub-domains, folders, and sub-folders (collectively referred to as the “Website”, referred to as “Us” or “We”).
In exchange for a fee and in accordance with the terms specified herein, we undertake to provide you with Musculoskeletal Therapy Services, encompassing assessments, probable diagnoses, advice, or self-treatment and rehabilitation programmes (“Tailored Freedom Programme”, “Inform + Empower Me“ or “Freedom Check-in“). These Terms and Conditions of Purchase constitute the agreement between you and Us, replacing any prior arrangements unless explicitly stated otherwise. Aside from terms implied by law and those specifically incorporated by reference, no other terms apply.
These Terms and Conditions of Purchase pertain exclusively to our online Musculoskeletal Therapy Services. If you disagree with these terms, please refrain from using our services.
By purchasing any Musculoskeletal Therapy Services from the Website, you signify your full consent to these Terms and Conditions of Purchase. If you do not agree with all these terms, refrain from purchasing our services.
Please be aware that we may modify these Terms and Conditions of Purchase periodically, and it is essential to review this document before each purchase. The last update to this document occurred on 7 February 2024
- 2. Definitions
These Terms and Conditions of Purchase are integrated into the Terms of Use of Our Website. All capitalised words are defined in the Terms of Use, unless expressly defined in this document.
- 3. Clients Under 18 Years of Age
If you are under 18 years old, written consent from your parent or legal guardian is necessary. They must also agree to be bound by these Terms & Conditions of Purchase. Additionally, your parent or guardian is responsible for supervising the provision of information to Us and your use of the Musculoskeletal Therapy Services. All written communication with patients under 18 will occur through the email address of their parent or guardian.
- 4. Purpose and Nature of the Musculoskeletal Therapy Services
You acknowledge that:
– No online service can perfectly replace an “in-person” consultation with a musculoskeletal therapist.
– Similar to “in-person” consultations, we cannot guarantee a cure for your specific complaint, condition or issue. We recommend treatments that, based on our experience and training, we believe are likely to be effective, but we cannot assure definite results.
- 5. Suitability of Our Musculoskeletal Therapy Services
We retain the right to terminate these Terms and Conditions of Purchase at any time, for reasons including limitations on insurance, your violation of any terms related to the non-compliance with the Specifications, or if, upon evaluating your condition, we believe providing an acceptable online service is not feasible. In such cases, we will not provide the Musculoskeletal Therapy Services.
- 6. Provision of Information by You
The quality and success of the Musculoskeletal Therapy Services is based on the information you provide to Us. Accordingly, you agree to provide Us with:
– Accurate and complete information in response to our online questionnaires and any follow-up questions, whether in writing or via a video conversation on the Internet.
– Any information reasonably expected to be relevant to your condition or treatment.
- 7. Provision of Musculoskeletal Therapy Services by Us
We commit to delivering your Tailored Freedom Programme or other requested information via email within 72 hours of you submitting your online Confidential Medical Form or after final payment is received for your Inform + Empower Me session/Freedom Check-in Session unless otherwise agreed.
- 8. Using Our Musculoskeletal Therapy Services
Exercise caution before implementing our programme content or acting on any advice; seek clarification if needed. The motto ‘no pain, no gain’ does not apply to any programme or advice from Us. If you experience any pain or discomfort, cease using our treatment programme and acting on our advice immediately.
Do not share our programmes with any other individual. We assume no duty of care concerning any third party.
- 10. Cancellations & Refunds Policy
If, for any reason, the delivered Musculskeletal Therapy Service does not comply with the UK Consumer Rights Act 2015, we are pleased to issue a credit or refund. Feel free to contact Us with any issues regarding our services at support@injuryfreedom.co.uk.
Cancellation More than 24 Hours Before Appointment Starts:
Cancel an appointment without penalty if done at least 24 hours before it’s scheduled start; the cancellation link is in the booking confirmation email. Refunds will be processed by the end of the next business day, with a confirmation email sent to your account’s linked email. Stripe refunds are immediate once initiated, however depending on your bank’s processing time, it can take anywhere from 5-10 business days to show up on your bank account records.
Cancellation Less than 24 Hours Before Appointment Starts:
No refund will be issued for cancellations within 24 hours before the appointment. To cancel, use the link in your booking confirmation email.
Missed Appointments:
No refund is available for missed appointments. Ensure the appointment time is correct by checking the booking confirmation email received; responsibility lies with you.
- 11. Liability
We shall not be held liable for any loss or damage, whether in contract, negligence, or otherwise, in the following scenarios:
– There is no breach of a legal duty of care owed to you by Us.
– The loss or damage is not a reasonably foreseeable result of such a breach.
– Any loss, damage, or increased risk results from your breach or non-compliance with Our terms, including but not limited to these Terms and Conditions of Purchase, such as providing inaccurate or incomplete information.
To the extent that We cannot exclude Our liability to you in accordance with applicable law, We limit our liability to the re-performance of the relevant Musculoskeletal Therapy Services or a full refund, unless otherwise agreed upon.
Nothing in these Terms and Conditions of Purchase excludes or limits Our liability for death or personal injury caused by Our negligence, fraud, or fraudulent misrepresentation. These Terms and Conditions do not affect your statutory rights.
- 12. Use of the Musculoskeletal Therapy Service Outside of the United Kingdom
We make no claims or representations that the Musculoskeletal Therapy Services may be lawfully utilised outside the United Kingdom. Unless expressly stated or agreed the Musculoskeletal Therapy Services are directed at customers receiving them from within the United Kingdom under English jurisdiction. If you choose to access or use the Musculoskeletal Therapy Services from outside the United Kingdom, you do so at your own risk and assume full legal responsibility.
- 13. Governing Law
These Terms of Purchase and all incorporated documents are governed by and construed in accordance with English Law. You agree to submit to the exclusive jurisdiction of the English courts.
14. Specifications (Requirements)
To facilitate the provision of Musculoskeletal Therapy Services, you agree to have the following in place:
– A reliable Internet connection.
– Necessary equipment, including a microphone, headphones, camera, or similar devices.
– The Zoom or comparable application.
We disclaim any liability if you are unable to meet the specified requirements.
- 15. Use of Discount Codes
Only one discount code may be used per consultation.
- 16. Confidentiality
Information shared by clients with a musculoskeletal therapist, whether business or personal, is considered confidential. Musculoskeletal therapists commit not to use or disclose any shared information during sessions, except when required by law.
- 17. Recording and Taking Screenshots During Sessions
We do not record sessions or take screenshots, and we request that you do not record or take screenshots during them without obtaining consent from Us in writing at contact@injuryfreedom.co.uk. We agree to you recording or taking screenshots, you assume full responsibility for securing the recording and screenshots against unauthorised access and distribution. You are not authorised to distribute any recordings or screenshots taken during any sessions. You also agree not to hold US, or any musculoskeletal therapists providing services through the Website, liable for any loss or unauthorised access to the recording or screenshots.
Privacy Policy
- 1. Introduction
This privacy policy clarifies the handling of your personal information submitted to Us when utilisng the website “injuryfreedom.co.uk” and its sub-domains, folders, and sub-folders (collectively referred to as the “Website”, “Us,”, “We,” or similar) or availing our paid
Respecting your privacy is of utmost importance to Us. Our objective is to gather and process your personal information in accordance with the GDPR and the UK’s Data Protection Act of 2018. This document outlines the specifics of the information collected from you and the actions taken with the acquired personal information.
This privacy policy may be updated at any time by posting a revised version on this website. The last revision of this document occurred on 7 March 2024.
- 2. Interpretation
In this Privacy Policy, the following terms carry the specified meanings:
– “Contact information” includes personal details such as your name, address, phone number, Zoom (or other video call platform) name, and email address, provided to Us for interactive purposes through the Website.
– “Content” encompasses all text (including blog posts), graphics, images, video, sound, and other data displayed on or made available from the Website.
– “Health information” pertains to personal information gathered or generated by Us while providing paid Musculoskeletal Therapy Services or responding to inquiries concerning your physical condition.
– “Personal information” denotes any data identifying you or capable of identifying you, encompassing contact information and health information.
– “You” refers to the client seeking our Musculoskeletal Therapy Services via the Website. In cases where a client is under 18, necessitating information acquisition from a responsible adult, references to “you” in this Privacy Policy encompass both the client and the responsible adult.
- 3. Questions about our Privacy Policy
For inquiries regarding this Privacy Policy, please reach out to us via email: support@injuryfreedom.co.uk. You also retain the right to file a complaint about our handling of your personal information with the Information Commissioner in the UK.
- 4. Collection of Health Information
Our objective is to gather health information exclusively from prospective clients seeking to utilise our paid Musculoskeletal Therapy Services. In the event that the client is under 18 years of age, a parent or legal guardian is required to provide health information, personal information, and facilitate payments on behalf of the client.
- 5. Activities Requiring Provision of Personal Information
The types of personal information collected will vary based on the activities engaged in on our website:>
a. Contact Information
We may utilise “Google Analytics,” “Google Tag Manager,” and “Microsoft Clarity” to comprehend user interactions with our website. These systems use cookies, text files deposited on your computer during site navigation, collecting data such as your IP address, browser details, and general location. Our Cookies Policy provides a comprehensive explanation of cookie functionality, collected information, and options for opting out.
Share buttons on the Website (e.g., Instagram, Facebook, TicTok) also utilise cookies, typically activated while logged into the respective account. Our Cookie Policy details their operation and opt-out procedures.
Submission of questions or requests via email or the Online Confidential Medical Form necessitates providing your name and email address.
Competitions, organised for promotional purposes, outline the information required in each competition’s terms and conditions.
Engaging in our paid Musculoskeletal Therapy services or purchasing products mandates providing contact information. Depending on the items bought, required information may encompass name, billing address, phone number, emergency contact details, Zoom (or other video call platform) name, email address, and recording your computer’s unique IP.
If a letter is required on your behalf, your residential address may be requested.
When acquiring Musculoskeletal Therapy Services or other products from the Website, you may provide sensitive and confidential payment information. All payments undergo processing on the Stripe platform, and our website neither requests nor stores any account number or card details. Stripe adheres to HIPAA compliance standards.
Zoom may be utilised for video consultations, with Zoom-to-Zoom voice calls, file transfers, and instant messages encrypted. Personal information is required during Zoom account registration, and their privacy policy is accessible online. Zoom is certified under the EU-U.S. Privacy Shield Framework, Swiss-U.S. Privacy Shield, GDPR compliance, and HIPAA compliance.
Skype may be utilised for video consultations. All Skype-to-Skype voice calls, file transfers and instant messages are encrypted. Personal information will be requested when you register for an account. Skype is ran by the Microsoft Company (please refer to their privacy policy if necessary). Skype is compliant with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield.
WhatsApp, another potential platform for video consultations, encrypts all voice calls, video calls, file transfers, and instant messages. Providing personal information during WhatsApp account registration is mandatory, and their privacy policy is accessible online. WhatsApp is GDPR compliant.
Other Activities: Information may be used for purposes not explicitly mentioned under the following circumstances: (a) with your specific authorisation; (b) when related to one of the primary purposes listed above and reasonably expected; (c) for compliance with the law or lawful directives from governmental authorities or courts; or (d) in the interests of public health and safety as outlined in the UK’s Data Protection Act 2018.
b. Collection of Health Information
The acquisition of your health information becomes necessary when providing Musculoskeletal Therapy Services through consultations and tailored programmes. This information is gathered via an online questionnaire (confidential Medical Form) and/or video calls designed to elicit a comprehensive medical history for probable diagnoses, self-treatment and rehab planning. Such data may encompass:
– Personal details (e.g., name, age, gender)
– Information about current health service providers, including the general medical practitioner
– Details regarding current or past symptoms, injuries, diseases, conditions, or disabilities
– Information about past operations, treatments, and undertaken programs
– Details about allergies
– Information about medications taken or previously taken
– Details about medical investigations (e.g., x-rays, MRI, ultrasound, blood tests)
– Our professional opinion on your medical condition
– Our recommended self-treatment and rehabilitation
Additionally, you have the option to submit pictures of the injury site and/or videos for analysis purposes. Video submissions can be sent via the confidential medical form. WeTransfer retains files for seven days, automatically deleting them from their servers. File storage on EU servers is assured if uploaded from an EU IP address. Encryption and secure connections (https) safeguard transfers during upload, storage, and download. WeTransfer’s servers comply with GDPR regulations.
GOOGLE GDPR COMPLIANCE SET UP
Files containing your personal and health information are stored in RehabGuru a medical notes keeping system utilising encrypted folders. Two-Factor Authentication is employed for file access. RehabGuru adheres to regulations set by GDPR and HIPAA.
Any health information conveyed via email for our paid online musculoskeletal therapy services is securely copied to and stored within your medical notes in RehabGuru. Emails containing health information are promptly deleted once the data is copied, unless the submission is unrelated to our paid services. If the health information originates from a general inquiry and the individual opts not to utilise our paid musculoskeletal therapy services, we erase the email and health information within 7 days, retaining it only as necessary to fulfil their request.
Google services employed, including Gmail and Drive, adhere to HIPAA compliance standards.
6. Restricted Usage of Personal Information
With the exceptions detailed in Clauses 7 and 8 below, we refrain from disclosing your personal information to external parties. Specifically:
– Your personal information will not be provided, lent, rented, or sold to third-party telemarketing, market research, or email list-building entities, which may further disseminate it.
– Health information will not be utilised or disclosed unless directed by you or essential for delivering our health services to you.
Cookie Policy
- 1.What Are Cookies?
Cookies are small files that websites store on your browser to remember information about your preferences and browsing activity.
- 2. Why do we use cookies?
Cookies are used to personalise your experience on websites by remembering your preferences and settings. They also help website owners understand how users interact with their sites to improve them.
You have the option of refusing cookies by selecting the appropriate settings on your browser.
To decline cookies, you can usually adjust your browser settings. Most browsers allow you to manage cookie preferences and choose whether to accept or decline them. Look for the privacy or security settings in your browser’s menu, where you can find options to block or delete cookies. Additionally, many websites offer cookie consent pop-ups or banners where you can choose to decline cookies before browsing the site.
- 3. What type of cookies do we use?
During your visit to our website we may use the following cookies:
Session cookies: These are temporary and are deleted when you close your browser. They help websites remember your actions during a browsing session.
Persistent cookies: These are stored on your device for a specified period, even after you close your browser. They remember your preferences and settings for future visits to the site.
First-party cookies: These are set by the Website you are visiting and are commonly used for functionality and personalisation.
Third-party cookies: These are set by domains other than the one you are visiting and are often used for tracking and advertising purposes.
Our third parties are listed below with a link to their related policies:
a. Google. We use Google Forms to process your information.
https://www.google.com/intl/en/policies/privacy/partners/
You can opt out of Google Analytics tracking by installing a browser plug-in from https://tools.google.com/dlpage/gaoptout?hl=en
b. Rehab Guru. We use Rehab Guru to create and deliver your Tailored Freedom Programme.
https://www.rehabguru.com/trust/data-privacy
c. Stripe. We use Stripe to process your payment.
https://www.stripe.com/gb/privacy
d. HubSpot. We use HubSpot to book 1 to 1 sessions.
https://www.legal.hubspot.com/privacy-policy
e. Facebook. We use Facebook for promotion.
https://www.facebook.com/privacy/policy/
f. Instagram. We use instagram for promotion.
https://help.instagram.com/581066165581870
g. Skype. We use Skype for 1 to 1 sessions.
https://www.skype.com/en/legal/
- 5. Secure cookies: These are only transmitted over encrypted connections, adding an extra layer of security.
- 6. HttpOnly cookies: These are inaccessible to JavaScript, reducing the risk of cross-site scripting attacks.
